Returns / Refunds Policy

Return or replacement requests are accepted when a product arrives damaged, defective, incorrect, materially different from its description, or is delivered after the agreed time where applicable.

For visible delivery damage or an incorrect item, contact the store within 2 days so the issue can be documented and investigated promptly. This reporting period does not remove any mandatory rights available under applicable law.

Items cannot be returned if they were used, damaged by the customer, or returned without a valid issue.

If the return is accepted because of store or shipping-company damage, return shipping will be handled by the store or the shipping company.

Refunds are handled manually using a method agreed between the customer and the store.

If a product includes a manufacturer or store warranty, its duration, scope, exclusions, and claim method must be stated on the product page or in a separate document supplied to the customer.

A product is not represented as having a warranty unless one is clearly stated. This does not remove rights relating to defective, damaged, incorrect, late-delivered, or nonconforming products under applicable law.

Maintenance and technical support apply only where relevant to the nature of the product. For clothing, support generally covers order, size or color, delivery, defect, return, and replacement assistance.

Contact us by WhatsApp at +970000000000, by phone at +970000000000, or by email at support@example.com. Include your order details, photos if the product is damaged, and a clear explanation of the issue.